Our Reviews

I booked online and was unaware of not checking 'waiting'. But they got me out in a reasonable amount of time. Excessive cost to 'reprogram' radio but service took 10% off as a courtesy. Still....$150 for a download? Not good Chevy. Not good at all.

Bought a new truck. The salesman and sales manager and finance person were great. Very friendly. Easy to work with. Got everything done in a timely manner.

Was advised could take a long time to perform service, which I was okay with. Service was completed very quickly.

Tom Abbott understands the true meaning of customer service.

Very happy got me in and service was done on time. Very happy with the service

the service dept and is the best on the Northshore

All went smoothlu

Sudbay Great Service Department ,

Great people who pay attention to detail and the concerns of the customer

Quick and professional service.

Great service as always !

Henri is wonderful and kind and has a great smile. This is the second time buying a truck from him. Kevin in sales really worked hard to find the truck and get it for us. And Steve the finance manger was very nice and got us in and out the day we pick up the truck. You have a great team and that is why we go to your place. This dealership is out of our way but it’s the team that keeps us coming back.

Very good

good job done wright

I was impressed with the efforts of the sales manager to acquire my vehicle. One dealer was asking too much to make an exchange and the manager asked my permission to secure a vehicle from a different dealer that would have a different interior. This was perfectly fine with me and I am pleased with the vehicle. I did arrive at the dealership at the end of their work day to pick up the car, but I managed to leave with a bit of confusion that was quickly cleared up by reviewing the manual. I am looking forward to a pleasant relationship with service for the life of my Trail Blazer.

Dealership was great, answered all my questions and concerns.

Excellent drop the car off in the morning. Got a phone call when it was done easy.

Professional, quick, courteous!

Very fast and very accommodating. Sudbay is the best!

Two comments... 1) Tires were rotated, but "Set tire pressures" was not checked. I have one tire that continues to lose pressure, so I keep track of the pressure with the on-board pressure sensor. I knew it was down 4 pounds compared to the other three tires. The tire was rotated, but the pressure was NOT set with the other tires. 2) I would have liked to know if the brakes are getting thin, but there was no comment made by the advisor or on the return receipt so I can only assume there is no problem with them. It would be a nice benefit to the customer to have the technician do a quick 5 minute check of the existing systems and report back on status of brakes, tire wear, filters, transmission levels, etc.

Always a great experience.

Quick oil change while I waited, let me know if all upcoming 50k service required for my vehicle and why, very helfpul

Great place and great people to deal with. Had a great experience which is a something I’ve never said about car buying before. I wouldn’t hesitate to go back.

Had a conversation with the Service Rep. and he was more than willing to help process my payment options and also manage my GMC phone App and help facilitate my checkout along with working with the App. Glad he was a professional and understanding as he assisted me in my visit to Sudbay GMC...

Everyone was very helpful and professional

Very efficient organization

I always have a great experience at Sudbay. The customer service is efficient and effective. I recently moved from the area to New Hampshire but because they make me feel like a valued customer, I make the trip.

Very quick and easy

Tom and Kevin are just so helpful and easy to deal with.

Thanks to all for making buying a new vehicle an easy and pleasurable experience. Everyone was very helpful and courteous.

Easy service experience. Good communication and good follow ups. First time there and will be going back.

Best experience ! Nick is great!

Everything went smoothly and our sales person Jake Reedy was awesome to work with!

Tom Abbott Kevin barker and nick depietroare the best. Sudbay is a first class operation.

everything was completed in a short amount of time as i waited was very happy with the service i received

Fast friendly service

Very helpful. Things were done very quickly. They handled everything with my insurance company. Well done

Excellent service, courteous and professional.

All work was done in a professional, friendly manner

Everyone was so nice. The work in my car was done quickly so I had my car back fast which was fantastic.

Tne work was first rate.

Friendly informative & helpful

Good service

It was a good experience.

One of the easiest and efficient car purchases that I have ever done. The sales representative, Tom Abbot made the buying process one of the best I have done in all my many vehicle purchases.

Great

Great Service. Car service was done on time and returned as promised.

Al good!

Very professional service representative

They make things easy and get job done in time.

Always had a great experience there! Hopefully in the future too!

Nice people accommodating.

Service took way too long. Too much focus on digital communication and not enough on face to face. I never feel quite welcomed in your service area.

There wasn't much in the way of communications and extensive information. Not to mention expensive.

Great service

I booked this appt. weeks ago and mentioned needing to wait for my car, and upon arrival I was asked again if I was waiting, and was told they would "do the best they can ". It took an hour and 20 min to get my oil changed which I don't believe the tires were rotated or car vacuumed out, which is pretty standard when charging almost $100. Waiting room was clean, and wifi was fast allowing me to atleast get some work done.

Nick was outstanding and very helpful

Very pleasant team to deal with. First time buyer of a GMC product or any American brand and the experience across the board from the initial contact through the sales process and recent service has been excellent.

Andy provided excellent service with the repairs needed for my Buick. He was very professional, and explained everything clearly. I was particularly impressed with Andy knowledge and how he went above and beyond to make sure my Buick was repaired properly and all the repairs were done the same day.

Professional service and good communication

Purchasing my Chevy Equinox at Sudbay Motors was a very good experience, one in which I will share and recommend to all that are looking to buy a new vehicle. The saleaperson that I primarily worked with, Mr. Luke Cosgrove, was a true gentleman in all aspects throughout the final sale. It was a pleasure doing business with the entire organization from Gloucester, MA.

Kevin and the guys made this the easiest vehicle purchase I’ve ever experienced.

On time okk on point great efficient and pleasant as a dividend

Fast, efficient and courteous

Always good and professional

Very smooth and comfortable experience. My salesman, Henri, is a total pro and gets an A+ rating from me. The experience with the finance department went very well, also.

My car had right front damage , from a hit and run. Right fender needed replacing, and the passenger door was creased. It all looks brand new

Nick was very professional and kept me updated on the progress.He deserves a raise

Always an easy experience at this dealership for service to my vehicle

courteous

It took entirely too long. 2 hours for an oil change and state certification is ridiculous. Maybe a little heads up next time?

past few service appt's have been very disappointing. pricing very high.

Did the best they could on parts not available at time requested. The part showed up and installed ! Great ervice!

It was quick and easy. Everyone was very helpful and friendly

great service

Made appointment online however didn’t register. They still took me in and got me out quickly

The items we discussed were thoroughly explained, with no pressure, but plenty of patience. I have done what was asked of me and need to wait for part .

Very professional

Nick was great and communicated throughout the appointment

Where should I start?

On time

Tom Abbott. Is verynice. Doesn’t pressure

My loyalty to continually purchase vehichles from Sudbays is due to the outstanding team that I deal with. Tom in sales is second to none!! Tom does whatever is needed to facilitate a great experience not only to seal the sale but after the purchase he is always available as needed. Gregg in the service department has been there for me over the years any time service is needed. Gregg walks you through needed repairs and always gives you options when available. As sales manager, Kevin took a lot of the stress out of my most recent purchase. That means a lot as buying vehicles has certainly become a major purchase in this economy. And finally Ryan in the finance department cut right to the facts and was very transparent and made the final process very clear and easy. We are lucky on Cape Ann to have such an upstanding dealership that has served our community for many many years!!

Great

Carl the mechanic and Andres,C/S were exceptionally courteous and helpful.

All good , waiting room very comfortable.

I like your dealership because your sales people are not pushy like some others. Also it is a nice quiet atmosphere at your place.

My check engine light was on for a few days so I made the appointment to have it checked out. I also asked that the tire pressure be checked which I don't think was done. I also pointed out a spot of rust on the inside of the driver' door frame. When I went to pick up the car much later that day, I was told I would have to get in touch with the body shop. My car was there all day. I think he should have asked someone from the body shop to have a look. Since it was later in the day and I did not know who to speak with or where to go, I just left. I guess I'll have to make some calls and try to figure it out.

Always have great service

Great

As always, they got my car in at the appointment time for an oil change and a inspection sticker. Total time there was about 1 1/2 hours. Great experience.

work done in a timely professional manner...

Easy, friendly, no hassle experience

Everyone was amazing, A++ service from start to finish, couldn’t be happier

Unmatched selection. No pressure sales. Knowledgeable & Efficient Staff. Overall great experience.

Friendly and competent advisor, reasonable wait times.

My sales guy Luke was great. Easy going, no pressure atmosphere.

Tim went above and beyond to help me

Service writer was extremely pleasant and a great guy to work with . Recommend to anyone , above and beyond customer service .

Everyone was very nice

Great service! Will not go anywhere else! I just sat back and let them do there thing and I couldn’t be any happier!

Melanie was fantastic! Great communication and quality of service.

Work was completed in a timely fashion while I waited. The Service Rep was informative and let me know some tips when booking online as it was my first time there.

Efficient.

Good job, done on time

Tom made the buying process a breeze!

Very helpful service rep

It was everything I had expected....

This was my fifth purchase. Tom Abbott and the crew are amazing to work with.

The staff at the dealership were very accommodating and serviced my car when I didn't realize that I was scheduled for a drop off service rather than a wait while being serviced appointment. However, I will say this was never communicated to me when I initially scheduled the appointment so I would recommend letting all customers know what kind of appointment they are signing up for at the start.

My experience with Sudbay was excellent. My salesman Tom Abbot was extremely helpful in my selection and tracked down specifications I needed. He put together a great deal and swapped out my vehicle in a very timely manner. I really appreciate a this local dealer in our community of. Gloucester.

Great communication from start to finish.

Great service and very professional

Told me road noise was due to feathering and tires needed immediate replacement as a safety hazard . Brought them to a tire shop that confirmed tires are in great condition and noise is common on this particular tire.

Great people, prompt response, easy to work with

Very friendly, no pressure experience

Always a pleasure to do business at Sunday Motors

It was great Nick made sure I wad taken care of and in and out within the hour

We had the best experience! We looked online for a couple of weeks for a GMC Terrain or Acadia and ultimately went with the Terrain! Luke was amazing at answering our emails questions and getting us in to see the car

We paid for a tire to be replaced in August. They did not replace the tire causing us to bring the car in for diagnostics due to shuddering when driving on the highway. The dealership tried to gas light us into thinking we had done something wrong and it wasn’t until we pointed out that they fraudulently charged us for work they never did that they fixed it. Terrible customer service.

very Friendly and professional

The whole team there was great getting back to us with any updates

People are just wonderful

Very attentive and courteous!

They did good