Our Reviews

Always professional and friendly environment!

Everything has been spot on and fantastic

My service appointment went very well. Nick the service mgr. took me in on time and I was out sooner than i thought. Excellent job all around.

Nick in GMC service was awesome! Super helpful, responsive, overall an absolute pleasure to work with.

easy drop off & pick up. Attentive & knowledgeable staff.

Luke in sales very knowledgeable on Cayon I was looking at on line. I drove 100 + miles met sudbay team all no pressure, purchased on spot returned next day drove home to R.I.

In and out in less than an hour for an oil change. Well done service team

Everybody was great. It was such a smooth process. I’d recommend you guys to

The service was great. It was easy and fast

Tom (sales) and Brad (manager) were both fair and wonderful to deal with; we look forward to future purchases with Sudbay for years to come!

After an accident that left the back of my car destroyed sudbays made my girl look brand new again. Thank you guys

My truck was taken in right away and worked on. The wait was minimal. They did everything I wanted done. Good experience.

fast, efficient, courteous

Bought a new truck. The salesman and sales manager and finance person were great. Very friendly. Easy to work with. Got everything done in a timely manner.

Was advised could take a long time to perform service, which I was okay with. Service was completed very quickly.

Tom Abbott understands the true meaning of customer service.

Very happy got me in and service was done on time. Very happy with the service

the service dept and is the best on the Northshore

All went smoothlu

Tom Abbott very very helpful and I ended up getting exactly what I was looking for .

Done quickly and efficiently

The communication with the tech was great. I do not agree that I had to pay for two lugnuts that were broken by the tech.

Purchasing a new vehicle was an excellent experience. My sales rep Henri Smith was great to work with. He was informative, patient and did not pressure me at all. The dealership gave me a fair value for my high value trade in.

I appreciate the quick service while waiting for my vehicle and the friendliness of the service staff. Thank you for your transparent pricing and service suggestions (without being too pushy!)

Sudbay Great Service Department ,

I booked online and was unaware of not checking 'waiting'. But they got me out in a reasonable amount of time. Excessive cost to 'reprogram' radio but service took 10% off as a courtesy. Still....$150 for a download? Not good Chevy. Not good at all.

I was impressed with the efforts of the sales manager to acquire my vehicle. One dealer was asking too much to make an exchange and the manager asked my permission to secure a vehicle from a different dealer that would have a different interior. This was perfectly fine with me and I am pleased with the vehicle. I did arrive at the dealership at the end of their work day to pick up the car, but I managed to leave with a bit of confusion that was quickly cleared up by reviewing the manual. I am looking forward to a pleasant relationship with service for the life of my Trail Blazer.

Dealership was great, answered all my questions and concerns.

Very good

Professional, quick, courteous!

Very fast and very accommodating. Sudbay is the best!

good job done wright

Great people who pay attention to detail and the concerns of the customer

Quick and professional service.

Great service as always !

Henri is wonderful and kind and has a great smile. This is the second time buying a truck from him. Kevin in sales really worked hard to find the truck and get it for us. And Steve the finance manger was very nice and got us in and out the day we pick up the truck. You have a great team and that is why we go to your place. This dealership is out of our way but it’s the team that keeps us coming back.

Excellent drop the car off in the morning. Got a phone call when it was done easy.

Two comments... 1) Tires were rotated, but "Set tire pressures" was not checked. I have one tire that continues to lose pressure, so I keep track of the pressure with the on-board pressure sensor. I knew it was down 4 pounds compared to the other three tires. The tire was rotated, but the pressure was NOT set with the other tires. 2) I would have liked to know if the brakes are getting thin, but there was no comment made by the advisor or on the return receipt so I can only assume there is no problem with them. It would be a nice benefit to the customer to have the technician do a quick 5 minute check of the existing systems and report back on status of brakes, tire wear, filters, transmission levels, etc.

Always a great experience.

Great place and great people to deal with. Had a great experience which is a something I’ve never said about car buying before. I wouldn’t hesitate to go back.

All work was done in a professional, friendly manner

Everyone was so nice. The work in my car was done quickly so I had my car back fast which was fantastic.

Had a conversation with the Service Rep. and he was more than willing to help process my payment options and also manage my GMC phone App and help facilitate my checkout along with working with the App. Glad he was a professional and understanding as he assisted me in my visit to Sudbay GMC...

Quick oil change while I waited, let me know if all upcoming 50k service required for my vehicle and why, very helfpul

Everyone was very helpful and professional

Excellent service, courteous and professional.

Very efficient organization

I always have a great experience at Sudbay. The customer service is efficient and effective. I recently moved from the area to New Hampshire but because they make me feel like a valued customer, I make the trip.

Friendly informative & helpful

Very quick and easy

Tom and Kevin are just so helpful and easy to deal with.

Thanks to all for making buying a new vehicle an easy and pleasurable experience. Everyone was very helpful and courteous.

Easy service experience. Good communication and good follow ups. First time there and will be going back.

Best experience ! Nick is great!

Everything went smoothly and our sales person Jake Reedy was awesome to work with!

Tom Abbott Kevin barker and nick depietroare the best. Sudbay is a first class operation.

Tne work was first rate.

Good service

It was a good experience.

One of the easiest and efficient car purchases that I have ever done. The sales representative, Tom Abbot made the buying process one of the best I have done in all my many vehicle purchases.

Great

everything was completed in a short amount of time as i waited was very happy with the service i received

Very helpful. Things were done very quickly. They handled everything with my insurance company. Well done

There wasn't much in the way of communications and extensive information. Not to mention expensive.

Great Service. Car service was done on time and returned as promised.

Very professional service representative

I booked this appt. weeks ago and mentioned needing to wait for my car, and upon arrival I was asked again if I was waiting, and was told they would "do the best they can ". It took an hour and 20 min to get my oil changed which I don't believe the tires were rotated or car vacuumed out, which is pretty standard when charging almost $100. Waiting room was clean, and wifi was fast allowing me to atleast get some work done.

Always had a great experience there! Hopefully in the future too!

Purchasing my Chevy Equinox at Sudbay Motors was a very good experience, one in which I will share and recommend to all that are looking to buy a new vehicle. The saleaperson that I primarily worked with, Mr. Luke Cosgrove, was a true gentleman in all aspects throughout the final sale. It was a pleasure doing business with the entire organization from Gloucester, MA.

Fast friendly service

Great service

Al good!

They make things easy and get job done in time.

Nick was outstanding and very helpful

Very pleasant team to deal with. First time buyer of a GMC product or any American brand and the experience across the board from the initial contact through the sales process and recent service has been excellent.

Andy provided excellent service with the repairs needed for my Buick. He was very professional, and explained everything clearly. I was particularly impressed with Andy knowledge and how he went above and beyond to make sure my Buick was repaired properly and all the repairs were done the same day.

Professional service and good communication

Nice people accommodating.

Service took way too long. Too much focus on digital communication and not enough on face to face. I never feel quite welcomed in your service area.

Kevin and the guys made this the easiest vehicle purchase I’ve ever experienced.

My car had right front damage , from a hit and run. Right fender needed replacing, and the passenger door was creased. It all looks brand new

On time okk on point great efficient and pleasant as a dividend

Fast, efficient and courteous

Always good and professional

Very smooth and comfortable experience. My salesman, Henri, is a total pro and gets an A+ rating from me. The experience with the finance department went very well, also.

Nick was very professional and kept me updated on the progress.He deserves a raise

Always an easy experience at this dealership for service to my vehicle

courteous

It took entirely too long. 2 hours for an oil change and state certification is ridiculous. Maybe a little heads up next time?

past few service appt's have been very disappointing. pricing very high.

Did the best they could on parts not available at time requested. The part showed up and installed ! Great ervice!

It was quick and easy. Everyone was very helpful and friendly

great service

Made appointment online however didn’t register. They still took me in and got me out quickly

The items we discussed were thoroughly explained, with no pressure, but plenty of patience. I have done what was asked of me and need to wait for part .

Great

As always, they got my car in at the appointment time for an oil change and a inspection sticker. Total time there was about 1 1/2 hours. Great experience.

Where should I start?

On time

Tom Abbott. Is verynice. Doesn’t pressure

My loyalty to continually purchase vehichles from Sudbays is due to the outstanding team that I deal with. Tom in sales is second to none!! Tom does whatever is needed to facilitate a great experience not only to seal the sale but after the purchase he is always available as needed. Gregg in the service department has been there for me over the years any time service is needed. Gregg walks you through needed repairs and always gives you options when available. As sales manager, Kevin took a lot of the stress out of my most recent purchase. That means a lot as buying vehicles has certainly become a major purchase in this economy. And finally Ryan in the finance department cut right to the facts and was very transparent and made the final process very clear and easy. We are lucky on Cape Ann to have such an upstanding dealership that has served our community for many many years!!

Everyone was amazing, A++ service from start to finish, couldn’t be happier

Unmatched selection. No pressure sales. Knowledgeable & Efficient Staff. Overall great experience.

Great

Friendly and competent advisor, reasonable wait times.

I like your dealership because your sales people are not pushy like some others. Also it is a nice quiet atmosphere at your place.

My check engine light was on for a few days so I made the appointment to have it checked out. I also asked that the tire pressure be checked which I don't think was done. I also pointed out a spot of rust on the inside of the driver' door frame. When I went to pick up the car much later that day, I was told I would have to get in touch with the body shop. My car was there all day. I think he should have asked someone from the body shop to have a look. Since it was later in the day and I did not know who to speak with or where to go, I just left. I guess I'll have to make some calls and try to figure it out.

Tim went above and beyond to help me

Good job, done on time

Tom made the buying process a breeze!

Everyone was very nice

It was everything I had expected....

Great service! Will not go anywhere else! I just sat back and let them do there thing and I couldn’t be any happier!

The staff at the dealership were very accommodating and serviced my car when I didn't realize that I was scheduled for a drop off service rather than a wait while being serviced appointment. However, I will say this was never communicated to me when I initially scheduled the appointment so I would recommend letting all customers know what kind of appointment they are signing up for at the start.

My experience with Sudbay was excellent. My salesman Tom Abbot was extremely helpful in my selection and tracked down specifications I needed. He put together a great deal and swapped out my vehicle in a very timely manner. I really appreciate a this local dealer in our community of. Gloucester.

Very professional

Nick was great and communicated throughout the appointment

work done in a timely professional manner...

Easy, friendly, no hassle experience

Carl the mechanic and Andres,C/S were exceptionally courteous and helpful.

My sales guy Luke was great. Easy going, no pressure atmosphere.

All good , waiting room very comfortable.

Always have great service

Service writer was extremely pleasant and a great guy to work with . Recommend to anyone , above and beyond customer service .

Very helpful service rep

This was my fifth purchase. Tom Abbott and the crew are amazing to work with.